Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a free spins no deposit offer we've covered? This page explains what we can help with and how to reach us.

What we can help with

Best Online Casinos is an independent research and comparison site covering online casinos available to US players. We don't operate any of the casinos listed on this site, we don't process deposits or withdrawals, and we can't access anyone's player account. That means the fastest way to resolve most account issues is always to go straight to the casino's own support team — they're the only ones who can look at your account, your bonus balance or a pending withdrawal.

Where we can genuinely help is with things like:

• Corrections — an offer, wagering requirement or fact on this site that's out of date or wrong
• General questions about how free spins no deposit bonuses, wagering requirements or RTP work
• Feedback on a review, or a casino you think we should be looking at
• Questions about how our ratings are put together, or about our editorial approach
• Reports of a broken link, an inactive offer, or a casino that appears to have changed its terms since we last checked

What to contact the casino about instead

Some things simply can't be handled from a comparison site, however quickly we'd like to help. For these, go directly to the operator:

• Account access, login issues or password resets
• Deposit or withdrawal delays, or a payment that hasn't arrived
• Identity verification (KYC) requests or documents the casino has asked for
• Disputes over a specific bonus, free spins credit or wagering calculation on your account
• Closing an account or setting a self-exclusion limit on that specific site

Every regulated casino carries a licensed support channel — usually live chat, email, or a phone line — listed on its own site. That team can see your account details; we can't.

How our review process works, briefly

If your message relates to a specific rating or write-up, it helps to know how we get there. We compare licensed operators on their free spins and welcome offers, the wagering conditions attached to them, game selection, payment options and verification steps, and general reputation for paying out fairly. Ratings are editorial and are never bought — commission from an operator, where it applies, has no bearing on position or score. If you think we've got a detail wrong, tell us specifically what and we'll check the source before amending anything.

Before you get in touch

A few quick checks often save a round trip:

1. If your question is about a specific bonus's terms, check the operator's own promotions page first — wagering requirements, expiry dates and maximum withdrawal caps sit there in full
2. If you're chasing a withdrawal, most delays come down to identity verification not yet being completed — check your email for a document request
3. If you think a casino is operating without proper licensing, or you've spotted a scam, note the casino name and what happened — that detail is genuinely useful to us
4. If your question is about gambling responsibly, setting limits or self-exclusion, our Responsible Gambling page covers deposit limits, self-exclusion programmes and where to find support services

Other places to look first

Depending on what you're after, one of our other pages might already have the answer:

• Read about how we research and rate operators on our About Us page
• If you're outside the US or researching sites unaffiliated with the national self-exclusion scheme, see our Non Gamstop Casinos UK 2026 guide
• Our Terms and Conditions page sets out how this site works, including our affiliate relationships

A note on eligibility and licensing

Online gambling in the US is regulated at state level, and availability, minimum age and the specific rules around bonuses like free spins vary depending on where you live. Players are generally expected to be at least 21 and physically located within a state where online casino play is legal to use a licensed site there. If you're contacting us with a question that touches on legality in your state, we can point you toward general information, but we can't give you a legal opinion on your specific situation — the operator's own terms and your state's gaming regulator are the authoritative sources.

Getting a response

We read every message that comes in, but as a small editorial team we can't guarantee an instant reply, particularly for detailed research requests. Being specific — the casino name, the offer or page you're referring to, and what you'd like us to check — helps us get back to you with something useful rather than a holding reply.